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TWS Maritime Service — Marine & Cargo Surveyors

Independent technical expertise • Since 1997

Independent surveys. Clear answers.

TWS Maritime Service is an independent surveying and loss-adjusting company. We inspect vessels, cargo and transport losses, document the facts and deliver clear technical reports.

Marine surveys Road cargo Air cargo Loss adjusting
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Maritime operations supported by TWS Maritime Service
29+ years of independent expertise

About TWS Maritime Service

Technical confidence, wherever the operation takes place.

Established in 1997 by its founder and CEO, Roberto Ramos, TWS Maritime Service is an independent marine and cargo surveying company based in Fortaleza, Ceará, Brazil. Built upon nearly three decades of practical experience in maritime inspections and port operations, the company provides technical inspections and operational support to shipowners, charterers, vessel operators, P&I interests, cargo owners and their representatives. Our services include on/off-hire bunker and condition surveys, bunker quantity surveys, draft surveys, cargo hold cleanliness inspections, cargo condition and damage surveys, loading and discharging supervision, and port captain and supercargo services. During cargo operations, we provide regular updates, photographic records and detailed reports, enabling our clients to remain properly informed throughout the attendance. As a complementary activity, TWS also provides cargo loss adjusting and claims survey services involving maritime, road and air transportation. According to the instructions received, our attendance may include cargo condition and damage inspection, investigation of the circumstances, documentary analysis, photographic records, assessment of the apparent nature and extent of the loss, loss mitigation recommendations and preparation of a detailed technical report. TWS operates across Northern and Northeastern Brazil through experienced professionals and a trusted regional network. Our coverage includes Fortaleza, Pecém, Areia Branca, Guamaré, Natal, Cabedelo, Recife, Suape, Maceió, Salvador, Itaqui, Vila do Conde, Belém and other Brazilian ports upon request and subject to availability. We use appropriate digital resources and inspection equipment to support accurate calculations, efficient documentation and clear communication. Our work is guided by independence, impartiality, technical accuracy, confidentiality, professional conduct and respect for the interests of all parties involved. Available 24 hours a day, 7 days a week, our operations team is ready to respond promptly to urgent and scheduled appointments. Independent expertise. Reliable reporting. Available 24/7.

01

Our Mission

To safeguard our clients' interests through independent marine and cargo surveys, accurate evidence, clear reporting and responsive support wherever the operation requires.

02

Our Vision

To be the most trusted independent surveying partner in Northern and Northeastern Brazil, recognized worldwide for technical consistency, agility and integrity.

03

Our Values

Independence and impartiality; integrity and confidentiality; technical accuracy; safety and respect for people; responsiveness; and continuous improvement.

Connected client experience

Operational visibility, wherever you are.

Clients can follow services, documents and authorized commercial information in a protected workspace, as records are made available by the responsible TWS team.

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TWS Client Portal Protected workspace

Attendance visibility

Follow assigned services and the status information made available by the TWS operations team.

Documents in one place

Access attendance-related documents and reports made available for your company in one protected workspace.

Commercial information

Consult authorized commercial information linked to your company and its attendances.

Security by design

Encrypted sessions, repeated-attempt protection and strict separation between company and client data.

Maritime services

Practical expertise from attendance to final report.

Surveying and operational support tailored to vessels, cargoes and claims throughout the region.

Who we serve

Independent evidence for every maritime interest.

TWS supports the parties that own, operate, move, receive, insure and protect vessels and cargoes.

01

Shipowners & vessel operators

Independent condition evidence, operational oversight and clear reporting help protect the vessel, support decisions and reduce disputes.

02

Charterers

Delivery, redelivery, bunker, condition and cargo records provide a reliable basis for allocating responsibility under the charter party.

03

Shippers, exporters & cargo owners

Quantity, condition, stowage and handling verification protects commercial interests and creates defensible evidence if a loss occurs.

04

Consignees & receivers

Arrival condition, shortage and damage surveys document what was received, preserve evidence and support mitigation and recovery.

05

Port, customs & public authorities

Impartial measurements, inspections and traceable calculations support appointed procedures, including official draft-survey or tonnage verification when applicable.

06

Port operators, terminals & logistics companies

Operational supervision, damage prevention and contemporaneous records improve continuity, accountability and safer cargo handling.

07

Cargo insurers & Hull and Machinery interests

Prompt, independent evidence helps establish cause, scope and quantum, supports loss mitigation and strengthens fair claims decisions.

08

P&I clubs, correspondents & survey partners

Reliable local attendance, neutral fact-finding and responsive reporting extend the reach of P&I interests and trusted survey partners in Brazil and worldwide.

TWS also works in trusted partnerships with surveying and inspection companies in Brazil and worldwide.

Our team

People behind every attendance.

Executive leadership

Roberto Ramos

Roberto Ramos

CEO / Portcaptain / Marine & Cargo Surveyor

Maria Soares

Maria Soares

Financial Partner

Management

Eng. Eveline Nogueira

Eng. Eveline Nogueira

Operations Manager / Engineer

Supercargo

Mr. Clezio Rocha

Mr. Clezio Rocha

Surveyor & Supercargo

Surveyors

Ms. Maila Araujo

Ms. Maila Araujo

Surveyor

Request attendance

Ready to support your next operation.

Send the vessel, port, service and expected attendance date. Our operations team will respond promptly.

Prefer your email application? Email our operations team ↗ +55 85 30468555

Av. Dom Luís, 500, Conj. 256, Bairro Aldeota – CEP 60160-230, Fortaleza – Ceará, Brazil

Marine service

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